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  1. How do I calculate “Scanned Square Feet”? Scanned square feet includes all areas that will be scanned. This could include unfinished spaces or even the garage.

  2. Why should I scan the unfinished spaces or garage? If you want the home to look complete in the floor plan or doll house views, you’ll want to scan these areas.

  3. What do I have to do to prepare the listing? Unlike traditional cameras, you need to have everything out of site. Go to each corner of the room that will be scanned, and if you can see it, so can the camera.

  4. How long does it take? It can take from 1-4.5 hours or more depending on the amount of space to be scanned. It also depends on how many rooms are at the property, how much furniture is in a room, and how large each room is. It can take from 4 to 10 or 11 scans per room. In addition, we need to scan hallways and both sides of the doorways.

  5. How many stops are on the autotour? Approximately 20.

  6. Can you photograph outside? Yes, but the 360 degree images are seen in the walking tour.

  7. Are there any rooms that cannot be scanned? Yes. If a room has too many mirrors or windows, the laser cannot map it correctly.

  8. How long does it take to get my Matterport tour back? Approximately 2 business days.

  9. Can my client be at the shoot? You and they can be on site unless we're shooting the entire house. Pets need to be locked out of site.

  10. Where can it be posted? You can post it to the MLS as well as Facebook. We can also provide a short line of code that makes it easy to post the 3-D tour to your own website.

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